Corporate communications teams would box anyone into a dead end or actively campaign for your termination if a story ever leaked where a service rep was recorded saying that.
You will have happier customers & employers if you stick to talking about what you can do rather than outlining the consequences of an action that you are unauthorized to perform. I'm not even sure what kind of real customer would give a rip if you were fired for doing something they want. Their objective does not include your sustained employment. It's writing the wrong that they've felt.
Corporate communications teams would box anyone into a dead end or actively campaign for your termination if a story ever leaked where a service rep was recorded saying that.
You will have happier customers & employers if you stick to talking about what you can do rather than outlining the consequences of an action that you are unauthorized to perform. I'm not even sure what kind of real customer would give a rip if you were fired for doing something they want. Their objective does not include your sustained employment. It's writing the wrong that they've felt.