Lots of problems can be stopped from escalating by a quick chat before. The goal is to stop the small problems before they become big ones.
No, you're not going to solve completely toxic situations, but you could slow them down so they could be managed. You want to know about issues before they hit the front page of Techcrunch. Regardless of what happened, it is clear that GitHub didn't manage this situation well.
No, you're not going to solve completely toxic situations, but you could slow them down so they could be managed. You want to know about issues before they hit the front page of Techcrunch. Regardless of what happened, it is clear that GitHub didn't manage this situation well.