Websites that offer products/services but don't list any pricing information other than contact forms for quotes might be my biggest industry pet peeve. I will find a way to not need that product and go with a competitor or an open-source implementation. It's what led me to do research on e-discovery companies and confirm what people like David Tempest fear - if law firms knew how cheap it was to develop their own technologies there's no way they'd pay what they do except to prevent discovery in the first place.

Except in this case, there is no way or extremely limited ways of getting the same information so they get to profit from that as well. Hopefully the academic community comes together on this topic and maybe forms some large alliance with the resources to compete.