Not sure how this works on Amazon, but Bol.com (dutch "amazon competitor") sells a lot of crap too. Stuff that sometimes has the images and literal description taken from e.g. aliexpress. People literally re-sell stuff from chinese webshops on there with profit.
Technically, on Bol.com, a EU-platform, EU consumer protection is in place. So if a product breaks within guarantee terms, is dangerous, never gets delivered etc. the person re-selling is responsible. They are importing "illegal" goods and could even go to jail for it.
So, technically, that premium price brings me me the assurance that I am protected by EU consumer laws. That a TV I buy can be returned, is CE certified, won't explode and isn't a 12" TV pictured in a tiny living-room on the images on unpacking.
Except these products often don't meet EU criteria, aren't adhering to (food, safety, chidren protection) EU laws and money-back is often hard because the re-seller just dissapears. In the last case, Bol.com will step up and refund, because they have to. But for the rest, they plead innocence: It wasn't us that sold illegal goods, it was that reseller from which we skim a lot of fees.
The incentives are just wrong. And the solution simple: Make platforms by proxy legally responsible for their "users". Resellers in my case. Or advertisers in the case of TLA.
If some-guy sells a TV that explodes, and can't be found or held responsible, then make Bol.com responsible. Let their CEO go to jail in the very worst case. Let's see how fast they solve this.
> Not sure how this works on Amazon, but Bol.com (dutch "amazon competitor") sells a lot of crap too. Stuff that sometimes has the images and literal description taken from e.g. aliexpress.
That is bog-standard drop-shipping. Every open online market had a pile of that. It isn't that they've taken the images from AliExpress it is that both sets of sellers are drop-shipping product from the same source or collection of sources (or buying and reselling though that is much less common as it means managing stock) and the images come & other sales material come from there.
> So, technically, that premium price brings me me the assurance that I am protected by EU consumer laws.
When comparing Amazon (UK) or eBay to the sellers on, for example, Facebook, often there isn't a premium, Amazon (or AliExpress, or similar) are often cheaper than sellers on social media and/or advertising via adverts on YouTube and their ilk. Those sellers will often try to make the product out to be some unique high quality item with a price to match (which of course is heavily discounted if you buy in the next hour or two), and if you check your preferred general marketplace you'll find several people with the same thing, often with the same images, making no such pretence of it being unique or high-value, at a price noticeably cheaper than the seller from SM/etc. I assume this is the same with Amazon in other jurisdictions and other marketplaces like Boi.
But how are you going to enforce that liability? Making and selling knock-off "Lego ™" is already "illegal"¹ yet Ali-express is filled with this. How would this change when this knock-off-lego is also made with poisonous plastics?
Point is that e.g. within the EU the liability is clear and enforcable and the manufacturer has a role there. But with imported products, it doesn't. That liability lies entirely on the importer.
¹ (in legislations that recognize the International Trademark and copyright laws)
Technically, on Bol.com, a EU-platform, EU consumer protection is in place. So if a product breaks within guarantee terms, is dangerous, never gets delivered etc. the person re-selling is responsible. They are importing "illegal" goods and could even go to jail for it.
So, technically, that premium price brings me me the assurance that I am protected by EU consumer laws. That a TV I buy can be returned, is CE certified, won't explode and isn't a 12" TV pictured in a tiny living-room on the images on unpacking.
Except these products often don't meet EU criteria, aren't adhering to (food, safety, chidren protection) EU laws and money-back is often hard because the re-seller just dissapears. In the last case, Bol.com will step up and refund, because they have to. But for the rest, they plead innocence: It wasn't us that sold illegal goods, it was that reseller from which we skim a lot of fees.
The incentives are just wrong. And the solution simple: Make platforms by proxy legally responsible for their "users". Resellers in my case. Or advertisers in the case of TLA.
If some-guy sells a TV that explodes, and can't be found or held responsible, then make Bol.com responsible. Let their CEO go to jail in the very worst case. Let's see how fast they solve this.