Relatively speaking, it wasn't that bad. It took a few weeks of getting trouble tickets with no root cause, and a bit of googling. But management wasn't okay with fixing the root cause, instead they just increased the timeout/retry window.
Wow. That's a classic. We were quite motivated because we were the ones that got the automated alerts. I still see them in my nightmares: "chopper is down". The machine was called chopper, I'll never forget, it's been close to 30 years. My buddy Jasper and me spent multiple nights trying to track it and when we finally found it we still couldn't believe that that was it. But a simple swap was proof.
if it wasn't an Arnie reference, could it have been a Stand By Me reference, "Chopper, sick balls"? or Eric Bana's Chopper: "if you keep stabbing me, I'm gonna die"?
clearly, i'm the type where everything is a movie reference, or it's a missed opportunity