The government is at least far more accountable to the people. Certainly, it could be a lot more accountable than it is, it’s very far from ideal. But it’s something.
It is the least accountable to the people organization possible. Solving problems via government is akin to shooting drones with a cannon. No feedback mechanism, long terms with no elections, unlimited distribution of your money to people that are their buddies.
Yes, and it aligns with my experience. It takes a while, but it works. My home country created an app where I can have legally valid ID and driving license. When the coronavirus hit most of the infrastructure for the vaccination certificates was already there. The one where I live in now created a website where tax report boils down to a series of easily understandable questions, and most users will just click "next next next send". Train company has an app that allows me to check the timetable very easily.
I really fail to see why a mid-sized government would be incapable of providing basic email service.