I agree. The original report is vague about that as well:
> Over 80 percent of organizations have explored or piloted them, and nearly 40 percent report deployment. But these tools primarily enhance individual productivity, not P&L performance.
How on earth does "enhancing individual productivity" not improve P&L performance?
Snark aside, this is the main topic of Eli Goldratt's "The Goal" - one of my favourite books. Output of the business is constrained by some bottleneck. Improving efficiency away from the bottleneck is just waste. Said differently, enhancing individual productivity has no effect on the business output unless doing so elevates the bottleneck. Sadly, most business don't know what their constraints are or are otherwise blocked from elevating them due to politics and other factors.
And also, just because an employee is producing more code or more reports or more trades or more summaries per day, that doesn't guarantee the company will make more money. If you enabled your market analysts to make twice as many trades per day, you will likely lose money if they actually did that. Because they were already finding the good trades, and now they are also making the not-so-good trades and maybe even the unlikely trades.
And also, in the longer term not being shown in existing studies, you are in an arms race with your competitors. Like advertising, you will be spending a lot of that money in order to counter the spending of your competitors, and you both lose the game of prisoners dilemma, the only winner being the arms dealer selling to both sides.
A fairly common pattern seems to be emerging; users _believe_ that it makes them more productive, but attempts to actually measure this don't show that.
> How on earth does "enhancing individual productivity" not improve P&L performance?
If the individual is more productive, they can work fewer hours. This is especially true in a remote-work environment where you are not in an office setting.
>If the individual is more productive, they can work fewer hours.
I have never seen people working fewer hours due to technological improvement, productivity just goes up from them working more efficiently for 8 hours.
Ah for sure, that's not what I meant. I was talking about the fact that sooner or later people running the business figure out they can increase the workload if employees have too much spare time. Else we'd be at pre-computers productivity levels.
> Over 80 percent of organizations have explored or piloted them, and nearly 40 percent report deployment. But these tools primarily enhance individual productivity, not P&L performance.
How on earth does "enhancing individual productivity" not improve P&L performance?