Your observation is correct, although I can tell you that Tony does interact back with people.
I made a comment once that Zappos should add Kangol hats to their merchandise. I really sent it more in the ether than to him directly, but he direct-messaged me back saying they would look into it.
Another time I was at a tradeshow and saw an interesting RFID inventory solution. I direct-messaged Tony to tell him about it, and I got a thanks reply back shortly after.
I think he's paying attention to and listening to what others are saying. I took the tone of his article to be more positive, and I do believe that he has far more followers than "followees", which is not abnormal for Twitter pseudo-celebrities.
I made a comment once that Zappos should add Kangol hats to their merchandise. I really sent it more in the ether than to him directly, but he direct-messaged me back saying they would look into it.
Another time I was at a tradeshow and saw an interesting RFID inventory solution. I direct-messaged Tony to tell him about it, and I got a thanks reply back shortly after.
I think he's paying attention to and listening to what others are saying. I took the tone of his article to be more positive, and I do believe that he has far more followers than "followees", which is not abnormal for Twitter pseudo-celebrities.