I disgree. Other people were saying it's broken too. Reasonable company behavior here would be 1 tweet "we'll look into it", and then either "we reproduced and are working on a fix" or "looks good to us please contact support so we can investigate your particular issue". But there's no reason to initially make users jump through hoops.
That response is probably standard support procedure. I think itβs pretty reasonable behavior. Could it be better? Sure. Is the person handling Twitter interactions doing their job? Also sure.
