I think this might be in reply to my first comment about scaling? If so, I just want to clarify that I was thinking more along the lines of scaling the customer service/ban appeal side rather than infrastructure.
If, for example, every ban had a component of someone at Valve taking 10 seconds to review in-game stats at the time of the ban, and then making a determination of whether or not those stats seem reasonably non-cheater-ish (pretty hard policy question in itself), the process would slow to a crawl.
I think this might be in reply to my first comment about scaling? If so, I just want to clarify that I was thinking more along the lines of scaling the customer service/ban appeal side rather than infrastructure.
If, for example, every ban had a component of someone at Valve taking 10 seconds to review in-game stats at the time of the ban, and then making a determination of whether or not those stats seem reasonably non-cheater-ish (pretty hard policy question in itself), the process would slow to a crawl.