I think that really depends on the product. I worked on a on-prem data product for years and it was crucial to document all changes well and give customers time to prepare. OTOH I also worked on a home inspection app and there users gave us pushback on training because the app was seen as intuitive
> ...there users gave us pushback on training because the app was seen as intuitive
I would weep with joy to receive such feedback! Too often the services I work on have long histories with accidental UIs, built to address immediate needs over and over.
