I once bought the "fast track" option mentioned in the article for a Ryanair flight. The airport did not have fast track. When I asked for a refund, customer service told me that "it is the customer's responsibility to ensure that fast track is available at the airport they are flying from before purchasing".
They charged you for a service that was not provided. An online small claims court application will sort that out for you in a few minutes. (Presumably they assume you won't bother?)
Yeah, it was a matter of principle at that point, but fortunately my credit card resolved it for me in less than a day, but the belligerence of Ryanair was stunning.
