I went through a similar gauntlet with kaiser as well.
This was years ago, but I complained that kaiser had trackers throughout its website for doubleclick and googletagmanager. (nowadays they don't use those domains and go directly to google.com, I assume because people don't block that)
I complained.
To be clear, the tracking links traverse the entire website - communication with your doctor, test results, prescriptions, even the complaint form I filed out.
I got the same sort of non-answers. I pushed and pushed and finally, I did get an answer - "the website is a convenience".
I blocked the trackers, and pretty soon to continue to use the website, I had to agree to the privacy policy.
I didn't agree. I stopped using the website.
But they wouldn't let me delete my account. (I think california law allows you to ask.) I called multiple times. I still have an account and get emails from them.
This was years ago, but I complained that kaiser had trackers throughout its website for doubleclick and googletagmanager. (nowadays they don't use those domains and go directly to google.com, I assume because people don't block that)
I complained.
To be clear, the tracking links traverse the entire website - communication with your doctor, test results, prescriptions, even the complaint form I filed out.
I got the same sort of non-answers. I pushed and pushed and finally, I did get an answer - "the website is a convenience".
I blocked the trackers, and pretty soon to continue to use the website, I had to agree to the privacy policy.
I didn't agree. I stopped using the website.
But they wouldn't let me delete my account. (I think california law allows you to ask.) I called multiple times. I still have an account and get emails from them.