Well yes, a certain number of the public service or political parties will believe things that are simply false (whether legitimately or as a means to serve their goals), in fact, many political parties in Germany and other developed countries are based entirely on false premises to the extent of being named after them. But this is actually the point of democracy, so as much as the observation is humorous it also highlights a certain level of naivety.
Digging even a little into German history reveals why the whole digitalisation and bureaucracy situation is the way it is. In fact, it also shows a side that if one doesn't believe that our tech-centric disruption culture is a corruption of society and people, then one might actually be the one who is delusional. Remember, there's a whole class of people out there who depend heavily on things working the way they do - no so much for gain, but for the benefit that any 'digital' alternative may cripple them (e.g. many elderly, disabled, and poor members of society). To some, providing a secondary tool isn't simply an alternative, it's the first step towards a complete replacement of the thing they find more useful (a good example of this is 'cashless societies').
Digging even a little into German history reveals why the whole digitalisation and bureaucracy situation is the way it is. In fact, it also shows a side that if one doesn't believe that our tech-centric disruption culture is a corruption of society and people, then one might actually be the one who is delusional. Remember, there's a whole class of people out there who depend heavily on things working the way they do - no so much for gain, but for the benefit that any 'digital' alternative may cripple them (e.g. many elderly, disabled, and poor members of society). To some, providing a secondary tool isn't simply an alternative, it's the first step towards a complete replacement of the thing they find more useful (a good example of this is 'cashless societies').