This seems like a matter of perspective. As the product owner, having an active Discord would be amazing--easy dopamine hits everywhere.
It's selection bias. Of course the conversations the owner participates in turn out well. What about the other conversations? What about that question that just nobody responded to and 3 hours later people start talking about something else and buried the question? Well, the company never saw that question. The company does not see what it does not see--selection bias.
Why would you miss a message? Because people miss things and there is no signal that indicates something has been missed.
Missing things is the default state for humans. However, sometimes we setup a system, and the system wont let us miss things. As much as I hate how metrics and tickets have taken over everything, it's hard to miss an open Jira ticket. It's hard to miss a GitHub issue that was opened 2 years ago and still has no replies. These are signals from the system that something has been missed, the system itself provides tools to help us not miss things, because otherwise we would.
What signals does Discord provide that something has been missed? If you accidentally scrolled to far and missed a one-line message in the chat 6 months ago, what signal do you have that you missed it?
> Because people miss things and there is no signal that indicates something has been missed. ... What signals does Discord provide that something has been missed?
You can configure Discord notifications so that every message generates a push notification to your phone. I only ever dismiss the notification if the message requires no action or if an appropriate response has already been given to the message. Most of the time, I respond right away.
There’s no way that scales. I have email addresses where I delete everything at 10k unread messages. I can’t imagine notifications for something like chat that produces even more messages.
But to answer my own question, the system you have in place to ensure you don't miss things is "just don't make mistakes, just don't miss things". In the event that you do make a mistake (like accidentally moving your finger in a slightly wrong pattern on the screen) there will be no feedback or signal to indicate you have missed something.
Everytime I am in a remotely active discord this always happens. 502 new messages since 9am. Then if you scroll while reading the app it scroll jacks as it fetches new messages.
Is this activity across all the servers you're a member of or is it a social Discord? Just my personal experience, but there isn't too much chatter on product-focused Discord servers so it's easier to get to every message. I also have a totally separate Discord account that I use and make sure every message to the server ends up as a push notification to my phone.
If its that slow then you might as well just run a mailing list instead. More of your current and potential users know and understand email than discord.
I can confidently say our users would be 100x less likely to sign up for a mailing list.
From a user perspective, Discord is much better than email. When you give out your email, it's basically giving an entity carte blanche to spam you. With Discord, the user is more in control of when and how they interact with your community.
It's selection bias. Of course the conversations the owner participates in turn out well. What about the other conversations? What about that question that just nobody responded to and 3 hours later people start talking about something else and buried the question? Well, the company never saw that question. The company does not see what it does not see--selection bias.