> And that is typical of the state. Avoid trusting the government, it's not on your side.
Not particularly. It's typical of any organization where the people in charge don't have a sufficient understanding of the people and the problem area, and try to make up for that by focusing on easy metrics and CYA. The causes for that can be as diverse as simple incompetence to arrogance.
Also, it's probably time to amend the standard language about this hotline when suicide comes up to use a burner phone at a place away from your home.
