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The truth is that products are made to make money for the business first and meet customer need/wants second.

For the dishwasher example, most dishwashers are far too noisy. Unless you live in a large place with many rooms, it will matter. The problem is that quiet isn't a highly visible/marketable and cheaply made feature, so isn't prioritized. After purchase, many would want a quieter dishwasher but very few will bother to uninstall/return/exchange it.



Most businesses make money by answering customer needs. I actually believe that when shopping for kitchen appliances recently, dishwashers had a sticker advertising noise levels.


I suppose it depends on the market--inkjet printers isn't one of them[0]. Brother printers however have quite user-friendly policies.

[0] https://news.ycombinator.com/item?id=35063208




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