The weird thing is that it’s often impossible to manage your own GBP. I was on the board of a small private school where a couple of knucklehead students posted some weird reviews. We couldn’t do anything until I was able to leverage a high level google contact, which is something I hate to do.
Removing reviews should be difficult for the owner of a business. It seems weird to me that someone would think it appropriate for a business to remove reviews of their business as they see fit otherwise you just get business owners removing all bad reviews
It was a weird situation where the review ran afoul of policy, but the organization wasn’t able to respond in a way that allowed them to follow a Google process. (Ie someone set something up 15 years ago with a defunct domain name or similar, and there was an “orphaned” instance of the place.)
The “fix” was to essentially reestablish the lost ownership of the business (which had paid Google Workspace and GCP presence) with their listing. Once they regained control, they were able to file a complaint and a Google reviewer removed the content.
It wasn’t a situation of “This place sucks” getting taken down.
