Because you're getting a good deal out of it. They're managing the hardware it runs on. Keeping the software up to date.
The customer gets a good deal. We have office 365. Users self manage. They can download and install on devices as they want. Before office 365 I had to install it for them. It's a big win for our business. We have no dedicated I.T. people. I'm a developer that does a little here and there but we work to avoid anything with I.T. costs. SASS is a brilliant solution to our problem.
Yeah I'll pay a subscription for an on going service.
I won't pay a subscription for enabling a feature I then have to maintain. If the seat heater fails, I have to pay to fix it.
You make a very good point, but makes me wonder if they were fully responsible for maintaining the seats as part of the contract, would that then make this acceptable?
The customer gets a good deal. We have office 365. Users self manage. They can download and install on devices as they want. Before office 365 I had to install it for them. It's a big win for our business. We have no dedicated I.T. people. I'm a developer that does a little here and there but we work to avoid anything with I.T. costs. SASS is a brilliant solution to our problem.
Yeah I'll pay a subscription for an on going service.
I won't pay a subscription for enabling a feature I then have to maintain. If the seat heater fails, I have to pay to fix it.