Google is very egalitarian in this regard too. This is exactly the same support experience you get even if your company is giving them millions of dollars a year for cloud infra.

Apparently! I honestly didn’t think I could hate a mobile carrier more than Verizon, but Google Fi wins the trophy. This is utterly ridiculous. The hiding and silent treatment reminds me of a child after being called out after stealing a cookie. So incredibly infantile.

If you are looking for actual, proactive, customer service take a look at Ting. I've been with them for years and they simply won't let you get off the phone until your problem is solved. I asked them last time how can they stay with me so long, even to the point of having me hang up so they could call me to test the fix, with "calls per hour" goals and other metrics. He laughed and told me there are no metrics except that the customer is happy at the end of the encounter. I really can't recommend them enough.