It's not even about putting your face onto it, that's understandable. It's just that there's nothing. Sure, you can dig around, find the termly-page and then at the end find some info, but that looks so scammy to me, while the rest of the page doesn't give me that vibe at all.
Typically, I associate "we don't tell you who we are" with grey/black stuff. A DDOS service would only provide an email address for obvious reasons. But for a company? If somebody wants to sue you, they will find out who you are in any case. I wouldn't expect pictures, CVs etc, but a contact page that doesn't list a company/individual name and a street address triggers two feelings: a) scam or b) run from a bedroom. Neither makes me want to trust you with critical infrastructure (and here's where I'm irrational: seeing a company name and address is enough, unless there's some suspicion, I won't even dig into it to see whether the company or address actually exists).
As I mentioned, it's not specific to you at all, a lot of SaaS companies do this, and I don't understand it. Might be a cultural thing. In Germany, you're breaking the law if you're running a commercial site and are not clearly stating who you are, so maybe that's why alarms are ringing in my head when I don't see it.
Typically, I associate "we don't tell you who we are" with grey/black stuff. A DDOS service would only provide an email address for obvious reasons. But for a company? If somebody wants to sue you, they will find out who you are in any case. I wouldn't expect pictures, CVs etc, but a contact page that doesn't list a company/individual name and a street address triggers two feelings: a) scam or b) run from a bedroom. Neither makes me want to trust you with critical infrastructure (and here's where I'm irrational: seeing a company name and address is enough, unless there's some suspicion, I won't even dig into it to see whether the company or address actually exists).
As I mentioned, it's not specific to you at all, a lot of SaaS companies do this, and I don't understand it. Might be a cultural thing. In Germany, you're breaking the law if you're running a commercial site and are not clearly stating who you are, so maybe that's why alarms are ringing in my head when I don't see it.