> What has your experience been that you think Amazon "doesn't deal with" returns?
I ordered something and the wrong item came in. Returned it, another wrong item came in. Contacted support (had a bookmark, as apparently it's very hard these days to figure out how to reach somebody in their UI), they apologized, returned it and what do you know... another wrong item received. Contacted support again, made a fuss, they finally sent the right item but now the return tag was not 'package free' so I had to pay for the packaging at the UPS store. I wouldn't care normally, it was super cheap but I was so pissed off, contacted support again and only then did I manage to return the thing and get my refund.
I ordered something and the wrong item came in. Returned it, another wrong item came in. Contacted support (had a bookmark, as apparently it's very hard these days to figure out how to reach somebody in their UI), they apologized, returned it and what do you know... another wrong item received. Contacted support again, made a fuss, they finally sent the right item but now the return tag was not 'package free' so I had to pay for the packaging at the UPS store. I wouldn't care normally, it was super cheap but I was so pissed off, contacted support again and only then did I manage to return the thing and get my refund.