Perhaps. On the other hand, it's something that good salespeople are doing internally already; there's an argument to be made that this is just automating yet another part of the customer service process.

(There's an old joke that sometimes shows up on HN about augmenting an automated bugtracker to snap a photo when a crash is detected or a bug is reported, so developers can be reminded that bugs tie down to real people who are actually sad / angry that the software failed them ;) ).