I recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.
Back in December the iOS app had a bug ( https://status.claude.com/incidents/6rrnsb1y0kbn) in which buying a subscription thru the Apple App Store would not register with the backend, so you’d be charged but not receive the plan entitlement.
I discovered this because I wanted to upgrade from free plan to the regular plan. I was charged, but remained in the free tier. Thinking it was a temporary bug, I tried buying the max plan. Same result.
I tried cancelling the plan and restarting but I when I went to buy the regular plan again, I was forever tagged as an “Apple” user and so could only manage the billing plan on the iOS app. I tried one more time, same result.
I tried interacting with the support bot and although it agreed that there was a bug and that it should be fixed and I should get a refund, my account never was able to get unstuck nor refunded. I lodged a refund request with Apple, which was relatively quickly refunded. The Bot never did escalate to a human as promised.
Even though the bug was ostensibly fixed, my account (personal email) remains in permanent limbo, unable to upgrade from Free to anything else (I tried again recently and same result - paid but stuck on free plan). I had to create a new gmail just to pay for Anthropic / Claude.
There was also a bug where you could cancel the subscription via the iOS app store and if you never opened the iOS claude app again, you'd keep the subscription forever and could use claude via the web, without paying.
Also when they added extra credits to everyone as an apology I was able to click the claim button multiple times and I got up to $400 in credits. Eventually a day later this dropped to $200 and then a few days later, $100 where it sits today.
I once had PayPal refuse to give me my money back (for a delivery) for months even though the postal service status clearly stated: "Address unknown, returning to sender."
I should have denied the PayPal charge on my bank account, that always gets a real human to look into it. Lesson learned.
I got given a gift card with around 6 months credit on it. I used up 1 or 2, and last week suddenly the credit disappeared. I reached out through their chat bot, raised a ticket and have been emailing them daily. Nothing. Absolutely not a word. Unfortunately I dont have the option for a charge back.
That's the thing, right? I would not be surprised if they have an agent that bans accounts that do chargebacks on them even when they're wrong. So you either accept it if you have to use it for work or you risk and deal with the possible consequences.
No bigsies just got a little trippy hallucination while vibing in the billing code bro. The spiritual support guru was walking the lonely wastelands and couldn't get back to you on this plane. Just wasn't meant to be
I've been using Cursor / Claude Code to open my Vault folder, or a sub-folder in the vault; since Obsidian is stored in .MD files you can chat with your LLM about whatever info is in there. I used this to review and prepare for interviews, and it was extremely effective in helping me land my new job.
Serous question - why do people stick with Clause Code over Cursor? With Cursors base subscription I have access to pretty much all the Frontier models and can pick and choose. Anthropic models haven’t been my go-to in months, Gemini and Codex produce much better results for me.
Cursor performs notably worse for me on my medium-sized codebase (~500kloc), possibly because they try to aggressively conserve context. This is especially true for debugging, Claude Code will read dozens of files and do a surprisingly good job of finding complex bugs, while Cursor seems to just respond with the first hypothesis it comes up with.
That said, Cursor Composer is a lot faster and really nice for some tasks that don't require lots of context.
My answer is that I tested both, and Claude Code (~8 months ago) was so obviously better than Cursor that I continue to happily pay Anthropic $200/month. Based on anecdotes I happen to catch, I don't believe Cursor's caught up.
The value isn't just the models. Claude Code is notably better than (for example) OpenCode, even when using the same models. The plug-in system is also excellent, allowing me to build things like https://charleswiltgen.github.io/Axiom/ that everyone can benefit from.
Because I tried all the Cs - Copilot, Cursor, Codex, and Claude - and Claude consistently have better results. Codex was faster, Copilot had better integration, Cursor sometimes seemed smarter, but Claude was the best most reliable consistent experience overall, so Claude is what I stuck with - and so did the rest of our eng department.
Because when it's good, it's really good - Cursor doesn't work as well for me and also I prefer the TUI experience. If anything, the real alternative is OpenCode.
Part of the sauce is not in the model, but in the agent itself. And for that matter, I think AMP an incredibly better agent that Claude Code. But then, Claude heavily subsidized subscription prices are hard to beat.
Follow the heads. Counting clockwise from the "A", the fifth boy has his head right on top of the line. When you shift to position B, the bit of the head on the outside becomes part of a hand.
I’ve owned two model Ys over the past 5 years or so. Zero maintenance issues. I also had a 2020 Model 3 that I recently sold and it had 1 issue with the small secondary battery after 5 years. Tesla charged me ~$140 to come to my house and replace it.
>How Deckerd can afford to live in one post economic meltdown is a bit unclear.
He's part of a precarious minority of semi-technical functionaries, armed bureaucrats afforded generous promotions and great inner leeway amidst the post-meltdown order of things, in return for their unquestioning allegiance to the same
Personally I prefer the PKD book. It was more nuanced. But the aesthetic of the first film was just wondeful. If somebody had sold cold cathode flouro umbrellas when the movie came out they would have cleaned up.
After Deckard did an exemplary job, everyone liked it so much that they they replaced his entire cadre with simulacra.
>Personally I prefer the PKD book. It was more nuanced.
Oh absolutely! Just recently bought a fake animal and pondered it. Love PKD for selling various angles on the same trip for decades; wonder if his OG exegesis can be read anywhere...
I have a copy. Send me an email and I’ll upload it somewhere for you. It’s not a great read, but it’s interesting in places. You can use rob.crimedoer at gmail.
In the "Deckard is a replicant" version that Scott has defended for years, I assume he's simply living in someone else's place (unaware that it's not his own).
One other semi-unrecognized advantage Valve has over consoles is their generous return policy. I’ve bought many games on a whim knowing if I don’t jive with it I can safely get a full refund. Contrast that with my Ps5 where my 2 year old managed to smash buttons while I was tied up on a work call and bought COD for $69 bucks… no way to refund it and I’m not a fan of shooters. Basically Fd on that one.
My experience is otherwise. I returned one game and got banned from buying other games for a month - during a sale, so I missed that sale and was out of sync with friends for a bit.
I don't give a shit for the money, but fucking my social gaming time was unforgiveable. I still use Steam, but don't fucking trust Valves return policy.
Is there anything more to this? I’ve returned dozens of games that I didn’t end up liking and the only consequence I’ve faced is that games with trading cards don’t start dropping them until 2 hours of play time, which I think is completely fair.
There most certainly is. This is not Steam’s default refund procedure in the slightest. I’d be willing to bet they were abusing the system somehow and support caught them red handed.
I'm not sure how to abuse the return system. It's not like I pirate anything from Steam. And I used the return process through Steam - exactly once, as mentioned above. If I wasn't meant to do a thing, then I would think the process should not let me do it. But I returned it in good faith, for a game that managed to make me rage quit in less than an hour - I like to think at least that I am usually patient but I wasn't putting up with that shit.
If a Valve employee with rights to look into it is reading this - I'd love to know what I did so wrong. But given that human explanations from modern software based corporations are non-existent, I will assume I was treated as per their returns policy.
And the outcome has worked in Steams favour. I buy for (account) life now, for better or for worse. As previously mentioned, I don't care about the money so much as the social.
But my decision making process to drop the significant money required for Steam hardware will assume the return/warranty is worth precisely zero.
reply