i would personally like to see organizations of any scale self-publish metrics about their performance on their SLAs and at least trends on their unit efficiency (throughput latency and cost per main types of work items). for the state department time to issue a passport passports issued per unit time internal cost to issue a passport etc. for the irs corresponding metrics for processing a return or an audit. for id.me success in catching bad actors failures in incorrectly blocking legitimate users.

for university administrative departments , thoughtful corresponding things that capture what they do all day in understandable and defensible ways.